Privacy Policy

1. Introduction
At www.doctorontheline.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and any other information you provide during registration, photos or other data uploaded onto the platform by you
- Health Information: Any health-related information or any data you share during counselling sessions.
- Financial Data: Financial Data includes bank account and payment card details, payment history, all transaction details that are completed via the platform.
- Usage Data: Information about how you interact with our platform, including your IP address, access times, your login data, browser type and version, make and model (mobile phones only), operating system, hardware version, platform, device settings and other technology identification on the devices used to access our Platform, file and software names and types, device identifiers, time zone setting and location, device locations such as through GPS, Bluetooth or WiFi signals, browser plug-in types and versions, operating system and platform, connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
- Profile Data: This includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

3. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our health counselling services.
- To communicate with you about appointments, reminders, feedback, marketing and health-related information.
- To improve our services based on user feedback.
- To comply with legal and regulatory requirements.

4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Counsellors and Health Professionals: To facilitate your counselling sessions.
- Service Providers: Who assist us in operating our platform (e.g., payment processors, technical support etc) to make sure the platform runs smoothly.
- Legal Authorities: When required by law or to protect our rights.

5. Cookies
Cookies are small computer files that are transferred to your computer’s hard drive that contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing the Platform. At your option, expense, and responsibility, you may block cookies or delete cookies from your hard drive. However, by disabling cookies, you may not have access to the entire set of features of this Platform. Our Platform uses cookies to distinguish you from
other users. This helps us to provide you with a good experience when you browse our Platform and also allows us to improve our services.

6. Location Information
You can choose whether or not to allow our Platform to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Platform may then be inaccessible or not function properly.

7. Where we store your personal data
We will at all times comply with the Local Regulations in our country of operations and will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We store all your personal data on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We do not store any credit or debit card information. Payments are processed via a third-party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.

Once we have received your information, we will use strict procedures, industry standard physical, technical, and administrative safeguards, and security features to try to prevent unauthorised access.

8. Protection of Passwords
Your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. It is your responsibility to control the dissemination and use of your password, and to control access to and use of your user ID and password. If you need to deactivate your account, promptly inform us. You agree to promptly notify us of any unauthorized use of your username, password, or any other breach of security that you become aware of.

9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access or misuse. However, no online service is completely secure.

11. Your Rights
You have the right to:
- Access your personal information.
- Request corrections to your information.
- Withdraw consent for us to use your data (where applicable).

12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting a notice on our platform or via email.

13. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
[email protected]