FAQ

Doctor on the Line is an online health consultancy platform for expert-guided therapy, holistic wellness coaching, and personalized health advice. We connect individuals with professionals in fields such as chronic disease management, functional medicine, mental well-being, diet and nutrition planning, weight management and holistic health counseling. Our specialists offer one-on-one virtual consultations through scheduled online meetings..

Doctor on the Line is ideal for:
• Individuals seeking treatment and advice for chronic health problems, endocrine diseases, cardiac or chest problems, dermatological problems, autoimmune diseases etc.

• Individuals seeking functional medicine consultations for chronic diseases, metabolic health, autoimmune conditions, and gut health.

• Those looking for holistic therapy options such as cognitive behavioral therapy (CBT), EMDR, mindfulness therapy, psycho-neuro-immunotherapy (cPNI), and NLP techniques.

• People needing nutrition coaching for weight loss, intuitive eating, eating disorders, and personalized meal planning.

• Individuals requiring family therapy, couples counseling, or child and adolescent mental health support.

• People looking for Turkish-speaking health experts to discuss their or their loved ones’ well-being.

Visit our website, choose a health professional based on your needs, book an appointment, and join a secure video consultation at the scheduled time.

Our platform connects users with a variety of specialists, including:
• Medical consultants in internal medicine, endocrinology, gynaecology, cardiology, dermatology and pulmonology.

• Mental health professionals, including psychologists and therapists specializing in anxiety, depression, trauma, and stress management.

• Dietitians and functional medicine doctors for weight management, wellness optimization, personalized meal planning, intuitive eating, and metabolic health support and chronic diseases.

No, Doctor on the Line is not a telemedicine or online prescription platform. We provide virtual health consultations, second opinions, and wellness coaching, but not prescriptions, or emergency care.

You can book an appointment by visiting our website, selecting an online health expert, choosing a time slot, and completing the booking process. You will receive a confirmation email upon successful booking.

Once your booking is confirmed, you will receive an email with a secure video meeting link. Click “Join Conversation” in the email or log into your account and access the “Appointments” tab.

Availability depends on the expert’s schedule. Some professionals offer flexible virtual consultations, including evenings and weekends.

Consultations typically last between 30 to 60 minutes, depending on the expert and service type.

Yes, you can reschedule or cancel your appointment. We require at least 24-hour notice to avoid cancellation fees.

Pricing varies based on the expert and type of consultation, such as weight loss coaching, dermatology consultations, or smoking cessation therapy. You can view pricing details on the expert’s profile before booking.

We accept credit and debit card payments.

Refund policies vary by expert. Please review terms before booking or contact customer support for assistance.

No, this platform does not support insurance payments.

Yes, all consultations, including those for sensitive issues such as sexual therapy, LGBTQIA+ counseling, and postpartum mental health, are private and secure.

Doctor on the Line does not store or share consultation recordings. You may take your own notes during the session.

You can join consultations using a computer, tablet, or smartphone with an internet connection and a camera.

If you experience issues, check your internet connection, restart your device, or contact our support team via WhatsApp messaging on the website.